FAQ

If you require any assistance, please contact us filling out this enquiry form, and we will reply to you as soon as possible.

For now, we ship within Singapore only. We’ll share updates as we expand beyond Singapore.

Unfortunately, we do not allow customers to change their shipping address once an order has been placed.

If your order arrives damaged, incorrect, or defective, please contact us within 30 days of receiving your parcel betweenscentssg@gmail.com or by filling out the Contact Us form with your order number and clear photos of the issue. We’ll review your case and arrange a replacement or refund upon receiving the returned product and proof of purchase, provided the item was purchased within the last 30 days.

Currently, exchanges are not available.

Unfortunately, we are unable to cancel your order once it has been placed. We apologise for any inconvenience this may cause. If you require a refund for defective products, please contact us by filling out this enquiry form.

Unfortunately, we are unable to modify your order once it has been placed. We apologise for any inconvenience this may cause.

You may make a purchase without registering for an account; however, we encourage our customers to register so they can access their past purchase history and save their information.